Regardless, a lot of companies have chosen Salesforce because of the advantages of the cloud deployment and Salesforce’s ability to innovate. However, Salesforce is not as mature as Siebel, and doesn't provide as many capabilities and functionality as Siebel does. Salesforce shaped the market for cloud CRM systems, and it is obvious that Salesforce has outrun Siebel in overall popularity and recognition. The current stateĪccording to the same Gartner research mentioned above, Salesforce had 16% of CRM Market share in 2013 with better growth rate than Oracle. Nevertheless, the demand for Siebel consultants would never be the same again, it seems. If Oracle is serious about that, Siebel will keep the existing market share and – hopefully – will also somewhat increase it. Recently, it seems, Oracle has finally decided how to develop Siebel, and committed to innovate in this field. It seems clear by now that Siebel will never regain the CRM market share it had before being bought by Oracle: according to Gartner research, Oracle CRM products have only about 10%, and it is not only Siebel. While Oracle was idle with Siebel, one well-known competitor innovated a lot, and also some new players entered the field. Even so, our common opinion is that had Siebel remained independent – browser independent Siebel UI would have seen the light much, much earlier than it did under Oracle’s reign. Apart from Open UI that became available in December 2012, there’s nothing to recall in terms of Oracle’s significant innovations. It’s almost as if all major Siebel innovations were made before Siebel was bought by Oracle. Having acquired Siebel, Oracle seemed to not have a strategy what to do with Siebel and how to develop it any further at first Oracle said that every Siebel customer is supposed to migrate to Fusion in a short time, later on Oracle “forgot” about it, but a lot of new and existing clients were scared of uncertainty and stopped investing in Siebel and didn't start new projects with it. The story of Siebel began in mid-90s, and by 2006, when it was bought by Oracle, Siebel already dominated the CRM market. The idea of this post is to accumulate our thoughts on the subject and see whether the whole picture starts making any sense. So for the last few years we find ourselves quite often in discussion of Siebel future. ![]() However, some time ago we’ve noticed that this demand has started to decline. When most of us started with Siebel, we felt a huge demand for Siebel consultants, and usually we had a bunch of projects to choose from. Our company employs over 50 Siebel consultants, which yields more than several hundred years of overall experience gained in different Siebel projects across the world.
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